Conditions of Use

Acceptance

Use of this website indicates acceptance of the following terms and conditions:

Returns and Refunds

Merchandise returned within 15 days will result in a refund or replacement for defects, which include engraving errors that were not present on approved artwork. Return authorization required.

Changes or Discontinuation of Services

US Acrylic Awards reserves the right to change or discontinue services or items seen on this website, temporarily or permanently, without notice. All prices, specifications and terms of sale on this website are subject to change without notice. All orders are subject to approval of US Acrylic Awards and are not binding until accepted by US Acrylic Awards, which reserves the right to refuse any order at any time, for any reason. All orders are subject to availability of materials and component parts. US Acrylic Awards shall not be liable for an inability to ship any order(s) due to material or component shortages.

Artwork Requirements

Customer supplied artwork should be high resolution vectored graphics with all text converted to curves. File types accepted: eps, ai, cdr, or pdf in vector format only. Modifications or factory generated artwork will be billed at $60.00 per half hour, minimum 1 half hour. Digital proofs are provided free of charge prior to production — please respond withing 24 hours to make sure production schedules are met.

Quotations

Written quotations are available upon request for orders that specify details, i.e., quantity and required delivery date(s), and shall be in effect for sixty (60) days from the date a written quotation is sent.

Production Time

Normal production time for stock products and in-house services is five (5) business days, though exceptionally large or custom orders may require additional production time. If additional time is required, US Acrylic Awards will communicate requirements.

Cancellations

Written confirmation of cancelled orders must be received prior to the time production has begun.

Freight Claims

All orders over $100 will be insured. Claims for proven shortages or damages in transit, are insured through coverage with Fed-Ex, United Parcel Service (UPS) or USPS. Please keep all packaging materials, as inspection by carrier may be required to prove damage in transit.

Unauthorized Links

Links between this website and other websites, without the express written consent of US Acrylic Awards, are strictly prohibited.

Credit

Terms are net thirty (30) days. Terms are offered to qualified customers upon approval of a credit application. We accept VISA, Mastercard, American Express and Discover through our secure payment portal Authorize.net. Applicable sales taxes will be applied.

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Copyright Information

All content and images on this site are the intellectual property of US Acrylic Awards and are not to be reproduced or reused without written documentation from US Acrylic Awards.